Implementation Specialist, Customer Success

Global Industrial

About Global Industrial

Global Industrial Company (NYSE: GIC) is a leading distributor of high-quality, industrial-strength equipment and supplies, serving organizations of all sizes across a wide range of industries. With more than 75 years of experience, customers rely on us for our broad portfolio of national and private brands, trusted service, and strong value proposition.

We help customers keep their operations running by delivering the right products when they need them—because We Can Supply That™.

Why Join Global Industrial

At Global Industrial, we’re One Team committed to delivering value and empowering our associates to grow. Our culture is built on:

• Meritocracy & Pay for Performance – Your impact drives your rewards
• High Say-Do Ratio – We follow through on our commitments
• Career Growth & Internal Mobility – We invest in your future
• Collaboration & Accountability – One team delivering real results

Make an impact. Be recognized. Grow your career with us.

Global Industrial — Delivering Value Starts Here

Key Responsibilities

Responsibilities:

Own the onboarding process for new GPO customers and for new GPOs, including:
--Go live date
--Locations
--End user contact info
--Cost Centers, POs, Tax Exempt Status
--Delivery preferences
--Billing/Invoicing setup
--EDI Punchout or direct web
--Credit line needed

• Work closely with National Account Directors to align and refine process for adding customers.
• Coordinate activities between the customers and Global Industrial.
• Create account(s) in PCS including linking notes, adding GPO pricing, and possible custom core.
• Handle special inventory or stocking needs identified and communicated with DC’s.
• Create logins and passwords or engage Ecommerce team if punchout. Schedule separate call with both party’s IT teams to work through punchout. Stay engaged throughout testing.
• Work with marketing on the creation of announcements- marketing pieces, welcome emails, login and password info, first order coupon, etc. and sends the welcome kit to customers.
• Deliver end user training- website demo and Global Industrial overview. Account Manager introduction.
• Manage “Post Roll Out” activities including 1 Week and 1 Month Check In with customer to ensure everything is going smoothly
• Manage ad hoc reporting requests from leadership, including execution of recurring monthly reports.

Competencies and skills

Qualifications: 

• College Degree with high attention to detail.
• Understanding of GPO and onboarding strategy.
• Experience with customer service, sales, or product management.
• Strong communication skills.
• Must be self-motivated, resourceful, and able to work independently, keen attention to details and deadlines.
• Strong PC skills in MS Word, Excel, Access.

EEO/AA Statement

Global Industrial provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.