We pride ourselves on providing the highest levels of customer service. Our focus on the customer has led us to use business intelligence tools that bring us the voice of the customer at every point of contact. We then use that data to develop proactive – rather than reactive – solutions. We strive for one-call resolution for any question our customer has because we truly want our customers to be delighted with us.
Operational Excellence
With a focused effort on continuous improvement, we are committed to remove inefficiencies and improve processes all while reducing our carbon footprint. We are committed to flawless IT enhancement implementations and new functionalities that support our operations across the board.
Doing the Right Thing
Some call it integrity. We call it a way of life. Here at Global Industrial, it’s karmic. We do the right thing by our employees, our employees do the right thing with their colleagues, and we all do the right thing to serve the customer. We ask all employees to honor our codes of ethics, and integrity in all aspects of the business and in all aspects of their work.