Product Support Specialist, Deal Desk

Global Industrial

About Global Industrial

Global Industrial Company (NYSE: GIC) is a leading distributor of high-quality, industrial-strength equipment and supplies, serving organizations of all sizes across a wide range of industries. With more than 75 years of experience, customers rely on us for our broad portfolio of national and private brands, trusted service, and strong value proposition.

We help customers keep their operations running by delivering the right products when they need them—because We Can Supply That™.

Why Join Global Industrial

At Global Industrial, we’re One Team committed to delivering value and empowering our associates to grow. Our culture is built on:

• Meritocracy & Pay for Performance – Your impact drives your rewards
• High Say-Do Ratio – We follow through on our commitments
• Career Growth & Internal Mobility – We invest in your future
• Collaboration & Accountability – One team delivering real results

Make an impact. Be recognized. Grow your career with us.

Global Industrial — Delivering Value Starts Here

Key Responsibilities

Responsibilities:

•    Serve as an intermediary between the sales force and our suppliers and manufacturers.
•    Provide resolutions to product related questions for our sales staff.
•    Communicate with product managers and vendors to source special products and pricing quotes. 
•    Be a technical expert on your assigned product line(s) to provide accurate and rapid assistance.
•    Work as part of a collaborative team.

Competencies and skills

•    1-2 years’ experience in customer service, sales support or related business experience. 
•    Skilled at interpreting and distilling complex or technical information for others.
•    Ability to prioritize work in a fast –paced environment, handle multiple tasks and work under time constraints.
•    Outstanding oral and written communication skills.
•    Excellent PC skills required in Microsoft Office.
•    Strong problem-solving and organizational skills.
•    Bachelor’s Degree is a plus but not required.
•    Industrial equipment product knowledge a plus. 

EEO/AA Statement

Global Industrial, a Systemax Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.