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Collections Representative

Date:  Nov 19, 2021
Location: 

Buford, GA, US, 30518

Global Industrial

Corporate Overview

For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.

Key Responsibilities

This position is responsible for helping achieve our company’s financial goals.  The collection representative will be responsible for verifying account contact information and contacting the customer to bring in the maximum amount of receivables.

  • Recognize and display the principles of the Company’s Mission, Vision and Values.
  • Interact with client’s accounts payable department regarding status of payments
  • Identify areas of concern and provide effective problem resolution and suggestions regarding customers’ account status
  • Track progress of accounts and updates via company ERP system
  • Expedite custom collection campaigns on each customer consisting of emails, phone calls and correspondence
  • Work closely with team members to create ways to bring in revenue and find success as a group
  • Follow up on promise to pay and payment obligations to ensure a positive outcome and timely receipt of funds
  • Solve issues quickly and produce resolutions to promptly bring in receivables

Competencies and skills

  • Call center / Business to Business experience a plus
  • Strong verbal and written communications skills
  • Problem resolution and reasoning abilities
  • Strong initiative and self-motivational skills
  • Experience in Microsoft Office
  • Proficiency to organize, prioritize and work in a fast-paced environment
  • Ability to work under time constraints
  • Capability to handle a portfolio of approximately 3,500 customers

EEO/AA Statement

Global Industrial provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


Nearest Major Market: Alpharetta
Nearest Secondary Market: Atlanta