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IT Support Technician

Date:  Sep 17, 2022

DeSoto, TX, US, 75115

Global Industrial

Corporate Overview

For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.

Competencies and skills

  • Must have excellent root-cause assessment, troubleshooting and remediation skills for the full scope of local and WAN network issues.
  • Ability to thoroughly analyze, test, document, and modify desktop and network infrastructure, procedures and configuration.
  • Ability to support Windows 10 operating systems.
  • Ability to support Microsoft Office 2016 to 2019 as well as Office 365.
  • Proficient with network cabling, installation, patch panels etc.
  • Windows 2012/2016 server and Active Directory experience.
  • Desktop imaging using Clonezilla and other applications.
  • Experience with remote support via Teams, Zoom, VNC.
  • Experience with Cisco IP phones and Jabber client.
  • Experience with Crowdstrike AV products.
  • Experience with warehouse infrastructure.
  • Support of wide variety of desktops and laptops including parts replacement and warranty service.
  • Experience with local and network printer troubleshooting and repair including both laser and thermal printers.
  • Experience with wireless access points and wireless devices.
  • Experience with network devices such as routers and switches.
  • Experience with Zebra RF scanner equipment a plus.

Key Responsibilities


  • Provide support services for our office staff and warehouse facilities as well as remote support for our other office operations


Other Requirements:

  • Night and Weekend work might be required when needed.
  • Requirement to be local person on-call for support in the warehouse.
  • Extremely patient and friendly with users.
  • Commitment to providing the best customer service.
  • Willing to learn a wide variety of new technologies.


Education Requirements:

  • Minimum 3 years hands-on experience supporting network and desktop systems.
  • B.S. in Computer related field preferred but not required.
  • MCP, MCSE, A+, certifications a big plus.

EEO/AA Statement

Global Industrial provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Warehouse, Manufacturing