Dispatcher, Service

Global Industrial

For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.

Key Responsibilities

• Scheduling and dispatching of Service Technicians
• Provide Technician support
• Working closely with customer service representatives to keep customers informed
• Provide effective and accurate communication to technicians, management, parts department and the other dispatchers
• Reviewing of the Technicians workload and adjusting as required
• Monitoring of the Service Work In Process (WIP) by Technician and Scheduling to reduce downtime and WIP
• Improve communications between the Service Department & Technicians

Competencies and skills

• Strong computer skills, including the ability to utilize multiple platforms including Microsoft products, ERP, vehicle GPS software and more
• Highly effective communication through multiple avenues
• The ability to multi-task, and bring items to completion efficiently
• Understanding how to adapt and anticipating that in a fast-paced environment
• The ability to schedule and route Technicians for the most efficient and effective use of billable time

EEO/AA Statement

Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.