IT Support Technician

Global Industrial

Corporate Overview

For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.

Key Responsibilities

• Support users in our office space as well as remote support for our other office operations.
• Provide support services for our office staff as well as our warehouse facilities.

Competencies and skills

•    Must have excellent root-cause assessment, troubleshooting and remediation skills for the full scope of local and WAN network issues.
•    Ability to thoroughly analyze, test, document, and modify desktop and network infrastructure, procedures and configuration
•    Ability to support Windows operating systems
•    Ability to support Microsoft Office as well as Office 365
•    Proficient with network cabling, installation, patch panels etc.
•    Windows server and Active Directory experience.
•    Desktop imaging using different products.
•    Experience with IP phones
•    Experience with AV products.
•    Experience with Managed Installation products.
•    Experience with warehouse infra.
•    Support of wide variety of desktops and laptops including parts replacement and warranty service
•    Experience with server installation, configuration and troubleshooting in an enterprise environment with Datacenter and cloud environments.
•    Experience with local and network printer troubleshooting and repair.
•    Experience with wireless access points and wireless devices.
•    Experience with network devices such as routers and switches.

Other Requirements:
•    Light travel required at times.
•    Night and Weekend work will be required when needed.
•    Requirement to be local person on-call for support in the warehouse
•    Extremely patient and friendly with users.
•    Commitment to providing the best customer service.
•    Willing to learn a wide variety of new technologies

EEO/AA Statement

Global Industrial provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.