Inbound Sales Representative
Mumbai, MH, IN, 400093
SYX Services Pvt ltd
SYX Services Private Limited is a subsidiary of a US based company called Global Industrial Company (NYSE: GIC). We are registered under the Companies Act, 1956, and provide information technology services solely to Global Industrial Company and its subsidiaries located in the United States and Canada. Our operations started in July, 2011 and we are now a 70-member team comprised of Java developers, SAP professionals, .net developers, Oracle developers, a creative team and a Web Chat team. For over 70 years Global Industrial Company through its operating subsidiaries has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America
Key Responsibilities
• Assists customers with the intent of promoting or selling company products or services through Chat communication
• Provide a basic level of customer support but refers more complex problems to other staff members
• Demonstrate a high level of customer service orientation
• Requires an in-depth knowledge of products and services offered
• Prepares and follows up on customer quotes as required
• Provides pricing and availability of our product to customers
• Requests and coordinates discounted prices on large orders
• Maintain required Chat quality level
• Inputs all sales orders as a result of customer negotiations
• Sells additional product through suggestive selling techniques
• Performs other duties as assigned
Competencies and skills
• 2 + years sales experience in a Call Center – Chat and/or Email Process
• Preferably a Graduate
• Outstanding written and verbal communication skills
• Willingness to work in shifts (US timings)
• Demonstrated high level of dependability
• Basic knowledge of MS Word, Excel, Explorer and Outlook
• Ability to organize, prioritize, work in a fast-paced environment, attention to detail, handle multiple tasks and work under time constraints is required
Qualifications
Important Facts