Jr. IT Support

Global Industrial

For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.

Key Responsibilities

• Provide on-site and remote technical support to office staff and warehouse teams under the guidance of senior staff.
• Assist with IT support services for office locations and warehouse operations, learning from experienced team members.
• Help troubleshoot and resolve basic network issues (LAN and WAN) with supervision.
• Assist with analyzing, testing, and documenting desktop and network infrastructure, configurations, and procedures.
• Support and maintain Windows operating systems on desktops and basic server environments.
• Provide basic support for Microsoft Office and Office 365 applications.
• Assist with network cabling tasks, including installation and maintaining patch panels with supervision.
• Learn and assist with Windows Server and Active Directory management and support.
• Assist with desktop imaging tasks using common tools and software.
• Help configure and support IP phones and basic VoIP systems.
• Provide basic support for audio-visual (AV) systems under the guidance of senior staff.
• Assist with managed installation products and learn best practices for configuration.
• Support basic warehouse IT infrastructure, including hardware and network-related issues.
• Assist with desktop and laptop support, including parts replacement and basic troubleshooting.
• Provide assistance with server installation, configuration, and troubleshooting in enterprise environments.
• Help troubleshoot and support local and network printer issues.
• Assist with the configuration and support of wireless access points (APs) and wireless devices.
• Learn and assist with the configuration and troubleshooting of network devices such as routers and switches.

Competencies and skills

• B.S. in Computer related field preferred but not required.
• MCP, MCSE, A+, certifications a big plus.

• Minimum 1 year hands-on experience supporting network and desktop systems.

EEO/AA Statement

Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.