Lead Sales Representative, Customer Experience

Global Industrial

For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.

Key Responsibilities

- Effectively manage multiple sales reps to develop their skills in generating revenue.

- Continuously analyze sales activities to suggest improvements and identify missed opportunities, ensuring GEC business practices are followed.

- Prioritize tasks, utilize time effectively, and take full advantage of available resources.

- Take contacts when required.

- Collaborate with Sales Executives to implement training and incentive programs.

- Establish and maintain a positive team atmosphere where sales team members feel supported.

- Coach, motivate, and inspire the team to achieve and exceed sales targets.

- Develop rapport with reps to gain their trust and confidence.

- Develop performance objectives with sales reps, clearly articulating responsibilities and expectations.

- Promote professional development among sales reps by encouraging training and other resources to enhance skills.

- Understand Global Equipment Company’s industry and products.

- Stay knowledgeable about GEC’s market strategy, competitive landscape, unique value proposition, and financial metrics.

- Keep current with competitor activities and industry changes that affect product sales.

- Understand how to improve the sales team’s ability to spot emerging customer opportunities.

Competencies and skills

• Minimum 2 to 4 years supervisory experience in chat/email/telephone sales.

• Experience supervising 10+ employees in a Business to Business Sales environment.

• Must understand basic math to include calculation of percentages, profit margins, gross profit vs. net income, etc.

• Disciplined self-starter with strong work ethic
• Strong organizational, administrative and time management skills

• Demonstrated success in achieving and exceeding sales goals and quotas.
• Excellent oral/written communication, presentation, negotiation, organizational skills.

Proficient in Microsoft Excel, PowerPoint and Word

EEO/AA Statement

Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.