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Process Coordinator

Date:  Nov 22, 2022

Mumbai, MH, IN, 400093

SYX Services Pvt ltd

SYX Services Private Limited is a subsidiary of a US based company called Global Industrial Company (NYSE: GIC).   We are registered under the Companies Act, 1956, and provide information technology services solely to Global Industrial Company and its subsidiaries located in the United States and Canada.   Our operations started in July, 2011 and we are now a 70-member team comprised of Java developers, SAP professionals, .net developers, Oracle developers, a creative team and a Web Chat team.    For over 70 years Global Industrial Company through its operating subsidiaries has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America

Key Responsibilities

•    Document the project roadmap and provide project oversight: developing, managing and evolving project plans, including goals, milestones, deliverables and KPIs
•    Partner across organizational functions to define business requirements and strategies for development or updating of systems and processes to meet overall business objectives
•    Conduct stakeholder interviews and independent research to fully understand current process and identify gaps to fill
•    Thoroughly test new tools before they are put into production and ensure all desired functions are working as expected
•    Create process documentation, including sequential steps, workflows, process maps, supporting metrics, and business requirements
•    Develop or re-engineer business processes to document, clarify and improve customer experience business operations
•    Independently lead and manage projects that increase efficiency and overall enhanced operational performance. Projects will be varied in nature, from core business process improvements to multi-functional programs with diverse stakeholders
•    Set project goals, establish tasks and a timeline for completion by assigned parties
•    Own follow-up actions for unresolved questions with an appropriate sense of urgency. Complete follow-up informational calls, follow ups for next steps, emails and/or case updates with internal stakeholders and project leads 
•    Research best practices with appropriate staff and leadership to identify strategic improvement opportunities and manage business process changes
•    Act as a subject matter expert to other departments and assist with sharing best process improvement practices, tools and materials while participating in ongoing communication activities and capacity-building peer exchanges

Competencies and skills


•    Bachelor's degree with 3+ years of experience
•    Excellent English communication and facilitation skills (oral, written and listening); ability to understand, organize and communicate complex information in an easily understandable format tailored to a variety of audiences; ability to develop, document, communicate and operationalize new processes
•    Proven knowledge and application of process excellence, lean six sigma methodology, business analysis, reengineering, and process modeling tools and systems
•    Must be highly motivated, reliable self-starter and can be counted on to complete assignments with minimal oversight
•    Exceptional attention to detail; ability to work in a high pace environment; ability to collaborate and function as a member of a team or independently 
•    Strong analytical capabilities, ability to synthesize complex information and derive data-driven insights through logic and frameworks
•    Solid ability to pressure test a system as part of a user acceptance testing program and determine if a tool is working to expectations
•    Ability to successfully prioritize and handle multiple tasks
•    Knowledge of omni channel customer service methodologies, tools, and best practices
•    Ability to work a flexible schedule based on department and company needs; regular, dependable in-office attendance & punctuality
•    Excellent system skills with Microsoft Office; ability to quickly learn and assimilate new technologies proprietary to our company

Important Facts

EEO/AA Statement
Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.