Quality Assurance Analyst

SYX Services Pvt ltd

SYX Services Private Limited is a subsidiary of a US based company called Global Industrial Company (NYSE: GIC).   We are registered under the Companies Act, 1956, and provide information technology services solely to Global Industrial Company and its subsidiaries located in the United States and Canada.   Our operations started in July, 2011 and we are now a 70-member team comprised of Java developers, SAP professionals, .net developers, Oracle developers, a creative team and a Web Chat team.    For over 70 years Global Industrial Company through its operating subsidiaries has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America

Key Responsibilities

• Administering and maintaining Salesforce systems, including creating and customizing objects, fields, page layouts, and workflows to meet specific business needs. 
• Setting up new user accounts, managing user licenses, profiles, and permissions, and providing user access to the appropriate data. 
• Ensuring data accuracy, integrity, and consistency by performing data imports, cleanup, and deduplication. 
• Experience with SQL and Database queries.
• Creating Test scenarios and Collecting Test Data.
• Knowledge of Jira, Smartsheet & MS Excel.
• Creating, maintaining, and customizing reports and dashboards in Salesforce to provide actionable insights and track business goals. 
• Identifying end-to-end scenarios and test scripting.
• Providing ongoing support to users, troubleshooting technical issues
• Managing integrations with other third-party software in Salesforce (Nice to have) 
• Documenting processes, changes to the system, and user guides for ongoing reference while working in Sales and Service Cloud.
• Actively participated in Functional and Technical team discussions between Business teams, Analysts, developers and QA Team
• Adapt the Salesforce platform's out-of-the-box functionality to fit an organization's unique requirement (Nice to have)
• Analyzing Test Results and Reporting Defects to the Developers.
• Tracking Defects / Bugs and Select Test cases for Regression Testing.

Competencies and skills

• Bsc/Msc (Computer Science), BE(Computer).
• Minimum 2+ years experience working as Salesforce Admin.

Qualifications

Important Facts