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Senior Business Systems Analyst

Date:  Nov 17, 2022

Mumbai, MH, IN, 400093

SYX Services Pvt ltd

SYX Services Private Limited is a subsidiary of a US based company called Global Industrial Company (NYSE: GIC). We are registered under the Companies Act, 1956, and provide information technology services solely to Global Industrial Company and its subsidiaries located in the United States and Canada. Our operations started in July, 2011 and we are now a 170-member team comprised of Java developers, SAP professionals, .net developers, Oracle developers, a creative team and a Web Chat team. For over 70 years Global Industrial Company through its operating subsidiaries has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America

Key Responsibilities

•    Develop new business strategies and business models, taking all aspects into consideration and providing insight into how these strategies will benefit the company.
•    Establish controls to ensure policies and procedures are properly executed; communicate problems and defects to proper teams and business stakeholders.
•    Work closely with QA, Training, Documentation and Implementation teams to deliver a quality product.
•    Use market research, customer feedback, and web analytic data to understand business needs and identify new opportunities to define and periodically refine a product roadmap.
•    Anticipate and understand industry and product trends, serving as an expert on e-commerce capabilities and best practices, including analysis and documentation of competitor best practices.
•    Create monthly reports of performance and success, pointing out areas in need of improvement and making recommendations.
•    Deal with technical problems and correct them during configuration, implementation and testing of various applications.
•    Leverages findings and recommendations from Analytics, User Experience, and Development teams. 
•    Create and maintain project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions and resolving conflicts.
•    Manage the business analyst team, listening to different members’ recommendations and taking measures to maximize the efficacy of the analytical team
•    Meet with project team regularly to review project deliverables and deadlines.

Competencies and skills


  • Minimum 7+ years of experience in E-commerce/CRM domain
  • Bachelors / Master’s Degree in computer science/engineering/management information systems.
  • Experience in end to end Project Management.
  • Knowledge of BI Analytical tool, reporting and SQL syntax for analysis of data
  • Knowledge of and experience in Agile, Waterfall, SDLC and software system delivery methodology.
  • Develops functional requirements documentation in the form of user stories, process flows, and user acceptance criteria. Supports QA and UAT efforts.
  • Prototypes/produces system documentation data models, data flows, and process flows.
  • Capability to support multiple project milestones concurrently
  • Excellent organizational and time-management skills
  • Strong written, interpersonal and verbal communication skills
  • Ability to work independently and with a team


Important Facts

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