Inbound Sales Representative

Global Industrial

Corporate Overview

For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.

Key Responsibilities

• Assists customers with the intent of selling products or services through phone, web, or mail communication.
• Assist customer in a high call volume environment.
• Provide a sales focused conversation with urgency to close sales while maintaining a superior customer service approach.
• Learn and retain an in-depth knowledge of products and services offered, and guide customers where to obtain information.
• Prepare quotes for sales opportunities and follow up on those opportunities daily, weekly and monthly.
• Provide appropriate information regarding product pricing and availability to customers.
• Use of multiple screens and software platforms to effectively perform daily job functions.
• Performs other duties as assigned.

Requirements

• Must pick up equipment at office location and attend up to 4 weeks of training session in office.
• Must be able to work in office up to 3 days a week. 
• A quiet environment free from any distractions and nonwork related activities when working from home.
• High speed internet connection.
• Full on-boarding is contingent upon you following and passing the training requirements.
• Achieve department goals by hitting 85% of Sales Goals and Call Center Metrics (Available, Inbound, Outbound, and Unavailable time)
• Ability to attend in office meeting when advanced notice is given.
• Be on time and prepare for calls at the start of your scheduled shift
• The ability to learn and retain product information and specifications.

Qualifications

• 2-year sales or call center experience preferred.
• Experience in the industrial or MRO field preferred. 
• Outstanding written and verbal communication skills.
• Demonstrated high level of dependability.
• Basic proficiency in MS Word, Excel, and Outlook.
• Ability to organize, prioritize, work in a fast-paced environment, attention to detail, handle multiple tasks and work under time constraints is required.
• Intermediate math/grammar skills required.
• Must be able to type a minimum of 35 wpm.

EEO/AA Statement

Global Industrial provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.