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Manager, Loyalty and Segment Marketing

Date:  Nov 18, 2021

Port Washington, NY, US, 11050

Global Industrial

Corporate Overview

For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.

Key Responsibilities

•    SME for the loyalty program leading customer research to determine key motivators, benchmark the competitive landscape and lead the design of the loyalty elements including the value proposition, earn/burn structure & functional benefits.
•    Lead a cross-functional team across Analytics, Product, Sales & Marketing to manage the entire project through pilot & launch.
•    Work with Marketing to craft end-end customer communication strategies & branding. You will also be responsible for communicating vision across all stakeholders, developing creative briefs, drafting plans and identifying key milestones with cross-functional partners to execute marketing tactics.
•    Develop a deep understanding of the customer (participating in research, conducting data analysis, and reading/listening to customer feedback) to effectively serve as the voice of the customer during product development or initiative execution
•    Assess effectiveness / P&L impact in partnership with Analytics, and Finance teams.
•    Lead the discovery & design hypothesis for the program. Align with key stakeholders on MVP and subsequent iterations.
•    Develop a cohesive end-end customer communication plan with the Marketing team
•    Develop strong business cases for proposed loyalty initiatives and assess impact of key economic levers of the loyalty program.
•    Orchestrate the execution of MVP pilot & launch of the loyalty program.
•    Champion the effort to continuously advance the effectiveness of our loyalty strategies, tactics and systems.
•    Select the correct 3rd party partner and platform to support development of the Loyalty Strategy, design of the program and platform to manage it.
•    Lead segment marketing initiatives such as Omnia, Architects, and define other specific segments to strategically pursue as a company.
•    Responsible for driving the growth and evolution of the Global Industrial credit Card Program.

Competencies and skills

•    At least 5 years of experience in roles related to Loyalty Marketing, Customer Marketing, or Product Marketing. Previous experience developing and managing loyalty programs for B2B retailers is a plus
•    Strong analytical skills with a commitment to driving the success of programs.
•    Strong organizational and project management skills.
•    A curious mind
•    Bias for action, drive impact, deliver with excellence and demonstrate urgency
•    Ability to prioritize and work in a fast-paced environment with changing priorities
•    Strong stakeholder management and communication skills
•    Experience with data-driven decision approach & financial analysis skills are preferred
•    Hands on experience in loyalty platforms and communication/marketing automation platforms

EEO/AA Statement

Global Industrial provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nearest Major Market: Long Island
Nearest Secondary Market: New York City

Job Segment: Drafting, Engineering