Support Specialist, Product Operations

Global Industrial

For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over 1.7M industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions and government agencies as well as consumers.

Key Responsibilities

• Support Product Management strategic initiatives to grow categories and achieve company sales and profit objectives 
• Advocate for the voice of the customer and help guide internal teams through all changes and iterations of the product data with a high focus on creating the best possible experience for our customers 
• Look for process improvements to help make changes across the organization while looking to improve our overall customer experience 
• Execute projects by working with Category Managers, IT developers, Digital Merchandising, Warehouse Operations, Purchasing and other stakeholders 
• Assist Category Managers with all elements of supplier relationships  
• Initiate line reviews and utilize cross functional resources to enhance content to meet product standards, identify pattern and trends and proactively present solutions to Category Managers  
• Create, update, and maintain documentation around processes and procedures  
• Provide ongoing support to sales for large bid opportunities and solutions 
• Continually monitor the financial performance of the assigned product lines to ensure there is constant feedback into the success of the product line strategy and execution. 
• Assist with internal data collection and analysis to support department projects  

Competencies and skills

• 2 or 4 year degree preferred 
• 2 years of work experience in Merchandising, Product Management, or Category Management
• Motivated individual with strong analytical and business skills 
• Proven and demonstrated project management and execution skills with the ability to overcome barriers and solve problems 
• Resourceful, eager to learn, keen attention to details and deadlines 
• Proficient computer skills especially in MS Excel & data analytics
• Ability to work within a team and articulate execution plans and allocate resources for tasks 
• Knowledge on PowerBI, other analytical tools, lean process improvement a plus 
• Excellent written and verbal communication skills 
• Strong interpersonal skills to work with various departments 

EEO/AA Statement

Global Industrial, a Systemax Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.