Training & Development Manager, CEX

Global Industrial

Corporate Overview

For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.

Key Responsibilities

•    Manage project schedules and report on program effectiveness across the CEX team.
•    Collaborate and identify learning solutions that empower customer service and inside sales to have the right conversations and equip our leaders with the right coaching tools.
•    Design and develop training programs for new and existing associates, ensuring they align with company goals and values.
•    Facilitate training sessions that educate the CEX on Customer Service and sales methodology.
•    Develop and deliver competency-driven, role-based programs to foster an evolving learning culture for our Associates and leaders.
•    Leverage team resources to create and produce sales collateral to compliment marketing and product strategies and ensure proper training and support is delivered to our reps.
•    Reinforce Associates soft skills through coaching and training.
•    Assist in the planning and execution of training events and meetings.
•    Establish and monitor feedback channels and perform continual evaluation and optimization of CEX content.
•    Responsible for introducing KPIs and align training programming to improve results.
•    Partner with the Operations Analytics team to drive KPI dashboards.
•    Execute change management initiatives as we implement new processes improvements and systems within department.

Competencies and skills

•    Experience developing customer service and/or sales, coaching, career development training programs
•    Ability to facilitate comprehensive / informative training programs live and virtual
•    Exceptional written, verbal, and interpersonal communication skills
•    Exceptional attention to detail
•    Ability to prioritize tasks effectively
•    Team player with strong intrapersonal skills
•    Ability to thrive in a fast-paced, innovative environment
•    Adept at project management and cross-functional collaboration
•    Creative and strategic thinker

EEO/AA Statement

Global Industrial provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.