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French bilingual AR Collections Representative

Date:  May 7, 2022
Location: 

Richmond Hill, ON, CA, L4B 4W6

Global Industrial

Corporate Overview

For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.

Key Responsibilities

 

  • Expected outbound call/e-mail volume of 35 – 55 per day
  • Reduce aging bucket 61+ to below 10%
  • Interacts with client's Accounts Payable Department regarding status of payments in a fast goal-oriented collections department.
  • Identifies areas of concern and provides effective problem resolution and suggestions regarding customers' account status.
  • Providing customer service regarding collection issues, process and review account adjustments, resolve client discrepancies and short payments.
  • Responsible for monitoring and maintaining assigned accounts - High volume customer calls, account adjustments, small balance write off.
  • Accountable for reducing delinquency for assigned accounts.
  • Tracks progress of accounts and updates via company data base for weekly aging report.
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
  • Hours 8:00AM to 5:00PM M-F but can be adjusted

Competencies and skills

  • Quebec French bi-lingual
  • 2-Years minimum collection experience
  • Previous experience in customer interaction
  • Strong attention to detail, goal oriented
  • Must be able to work with Excel  
  • Strong problem resolution and reasoning abilities
  • Excellent written and verbal communication abilities
  • Ability to prioritize and manage multiple responsibilities
  • Accounts Payable knowledge/experience a plus
  • Must have a home high speed internet connection