Bilingual Specialist, Customer Experience

Date: Mar 31, 2026

Location:

Richmond Hill, ON, CA, L4B 4W6

Global Industrial

About Global Industrial

Global Industrial Company (NYSE: GIC) is a leading distributor of high-quality, industrial-strength equipment and supplies, serving organizations of all sizes across a wide range of industries. With more than 75 years of experience, customers rely on us for our broad portfolio of national and private brands, trusted service, and strong value proposition.

We help customers keep their operations running by delivering the right products when they need them—because We Can Supply That™.

Why Join Global Industrial

At Global Industrial, we’re One Team committed to delivering value and empowering our associates to grow. Our culture is built on:

Meritocracy & Pay for Performance – Your impact drives your rewards
High Say-Do Ratio – We follow through on our commitments
Career Growth & Internal Mobility – We invest in your future
Collaboration & Accountability – One team delivering real results

Make an impact. Be recognized. Grow your career with us.
Global Industrial — Delivering Value Starts Here

Key Responsibilities

• Own the entire interaction with customer and provide total resolution for their needs.
• Communicate with customers over phone, email and chat, addressing both customer service and inbound concerns.
• Investigate and resolve customer inquiries related to their orders or shipments.
• Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries.
• Provide product information, estimated time of delivery.
• Update systems and document all interactions with customers, associates, and partners.
• Help customers navigate Company’s website and online ordering.
• Be an expert on Global Industrial’s products and solutions helping the customer by creating Quotes and placing Orders as per customers’ requirements.
• Provides pricing and availability of our product to customers.
• Requests and coordinates discounted prices on orders.
• Inputs all sales orders as a result of customer negotiations.
• Sells additional product through suggestive selling techniques.
• Work with other Global Industrial associates, product managers, and partners to gather information, resolve customer needs, and improve processes.

Competencies and skills

5+ years previous experience as sales and/or customer service representative.
High school diploma or GED
Experience in a performance-based or metric-driven environment
Full proficiency in French is required

EEO/AA Statement

Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.