Collections Specialist, Canada
Richmond Hill, ON, CA, L4B 4W6
Global Industrial
About Global Industrial
Global Industrial Company (NYSE: GIC) is a leading distributor of high-quality, industrial-strength equipment and supplies, serving organizations of all sizes across a wide range of industries. With more than 75 years of experience, customers rely on us for our broad portfolio of national and private brands, trusted service, and strong value proposition.
We help customers keep their operations running by delivering the right products when they need them—because We Can Supply That™.
Why Join Global Industrial
At Global Industrial, we’re One Team committed to delivering value and empowering our associates to grow. Our culture is built on:
- Meritocracy & Pay for Performance – Your impact drives your rewards
- High Say-Do Ratio – We follow through on our commitments
- Career Growth & Internal Mobility – We invest in your future
- Collaboration & Accountability – One team delivering real results
Make an impact. Be recognized. Grow your career with us.
Global Industrial — Delivering Value Starts Here
Key Responsibilities
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• Interacts with client’s accounts payable department regarding status of payments • Identifies areas of concern and provides effective problem resolution and suggestions regarding customers’ account status • Investigates and update customers regarding inquiries and/or complaints • Tracks progress of accounts and updates via company ERP system • Expedites custom collection campaigns on each customer consisting of emails, phone calls and correspondence • Works closely with team members to create ways to bring in revenue and find success as a group • Solve issues quickly and produce resolutions to promptly bring in receivables
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Competencies and skills
- Previous call center experience a plus
- Strong verbal and written communications skills
- Problem resolution and reasoning abilities
- Strong initiative and self-motivational skills
- Experience in Microsoft Office software
- Proficiency to organize, prioritize and work in a fast-paced environment
- Ability to work under time constraints is required
- Proficiency to handle a portfolio of approximately 2300 customers
Job Segment:
Supply, Operations